Answers You Need, Anytime You Ask
Find quick and clear answers to common questions about orders, shipping, returns, and more, making your shopping experience hassle-free.
Click on the drop-down to read the answers to all FAQs. or Contact to our Support.
How long does shipping take?
Shipping times vary by destination:
● Portugal & Spain: 2–4 business days
● European Union: 3–7 business days
● International orders: 7–14 business days
Once your order is shipped, you will receive a tracking number by email.
What payment methods do you accept?
We accept a wide range of secure payment options, including:
● Credit & Debit Cards (Visa, Mastercard, American Express)
● PayPal
● Apple Pay / Google Pay (where available)
For B2B purchases, bank transfer and invoicing options are available upon request.
Can I return or exchange a product?
Yes. We offer a 14-day return policy from the date of delivery.
Products must be unused, in their original condition, and returned in the original packaging.
To initiate a return or exchange, please contact our support team and we will assist you through the process.
How can I contact customer support?
Our customer support team is available to assist you before and after your purchase.
You can reach us via:
● Email: support@lana-pro.com
● Contact form on our website "Get a Quote"
We aim to respond within 24 business hours.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size.
We offer competitive flat rates within the EU, and free shipping promotions may apply from time to time.
For bulk or B2B orders, shipping costs are quoted separately to ensure the most efficient and cost-effective solution.
What warranty do Lana products include?
All Lana products come with a 12-month limited warranty covering manufacturing and material defects under normal use.
For B2B and enterprise clients, extended warranty and service plans may be available depending on order volume and usage requirements.
Do you offer solutions for hotels or businesses?
Yes. Lana provides dedicated B2B solutions for hotels, offices, facility management companies, and commercial buildings.
Our B2B offering includes:
- Volume pricing
- Product demonstrations
- Custom deployment support
- Access to Lana OS™ for multi-device management
To discuss a business solution, please contact our sales team via visit "Support page" or submit a Request a Quote through our website form "Get a Quote".
Can I place a bulk or wholesale order?
Yes. Bulk and wholesale orders are available for qualified business clients.
Pricing, logistics, and support services are tailored to each project.
Please contact us via Support directly to receive a customized proposal or request a quote by submit your details via "Get a Quote".
